PRIVACY POLICY

1. Introduction

Welcome to Food Creator Lab ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit our website and use our services.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information you provide directly to us, including:

• Full name
• Email address
• Phone number
• Any other information you submit through our forms or lead pages

We also collect information automatically when you visit our website, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring website
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and send you requested information
• Send you marketing emails, newsletters, and promotional content (you may opt out at any time)
• Deliver and improve our courses, content, and services
• Display personalised advertisements on platforms such as Facebook and Instagram
• Analyse website traffic and improve user experience
• Comply with legal obligations

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. These include:

• Functional cookies – necessary for the website to operate correctly
• Analytics cookies – to understand how visitors use our site
• Marketing cookies – to deliver relevant advertising

We use the Meta Pixel (provided by Meta Platforms, Inc.) on our website. This tool allows us to track visitor actions, measure the effectiveness of our advertising, and show you relevant ads on Facebook and Instagram. Data collected by the Meta Pixel may be shared with Meta in accordance with their Data Policy.

You can opt out of cookie tracking at any time by adjusting your browser settings or visiting www.youronlinechoices.com. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services, including:

• Meta (Facebook & Instagram) – advertising and remarketing
• Email marketing platforms (e.g. Mailchimp, Klaviyo) – email communications
• Payment processors (e.g. Stripe, PayPal) – processing purchases
• Google Analytics – website analytics
• Website hosting providers

These third parties are only permitted to use your information to perform services on our behalf and are required to keep your data confidential.

We do not sell your personal information to any third party.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access – request a copy of the personal data we hold about you
• Right to rectification – request correction of inaccurate or incomplete data
• Right to erasure – request deletion of your personal data
• Right to object – object to the processing of your data for marketing purposes
• Right to restrict processing – request that we limit how we use your data
• Right to data portability – request your data in a portable format

If you are located in the European Union or UK, these rights are granted under the GDPR. If you are located in California, you have additional rights under the CCPA, including the right to opt out of the sale of personal information.

To exercise any of these rights, please contact us at: marketing@lookandcook.com

7. Marketing Communications

If you opt in to receive marketing communications from us, we will send you emails about our content, courses, offers, and updates. You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any email, or by contacting us directly.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. In general, we retain contact and marketing data for up to 2 years from your last interaction with us, unless you request deletion sooner.

9. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

11. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any website you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: